On May 25, 2018 the General Data Protection Regulation entered into force in the EU. The GDPR is binding and applicable in all EU countries.
Q. What is the GDPR?
The General Data Protection Regulation (GDPR) is the EU regulation on data protection and privacy that covers all individuals in the European Union. The GDPR aims primarily to give individuals control over their personal data and simplify the regulatory environment for businesses by unifying the laws within the EU. The GDPR does not require national governments to pass any enabling legislation and, therefore, it is directly binding and applicable.
The GDPR provides the following rights for individuals:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
In the case of a GDPR-related request, the following information will be requested:
- The player ID
- An email address (if different from the one tied to your account/ticket)
- Your Full name
- A form of ID (scanned/picture)
Q. Why does the GDPR affect Tetrox Limited users?
Q. Why does the GDPR / the new EU data protection laws affect me personally?
As a natural person, whose data is processed, you are considered as the “data subject” under the GDPR. Though the whole document is worth reading (here), we think that the most important for you is its Chapter 3 “Rights of the data subject”, which lists your rights and explains how you can exercise them. E.g., it describes that you have the right to get transparent information about how your data is used, get access to a copy of your data, request correction and deletion of your personal data.
If you are playing from outside of the EU, then besides the GDPR, we also respect the rights granted to you with regard to your personal data under the applicable laws. At the same time, we also provide you with the rights that the GDPR stipulates. It is your choice to which extent you want to exercise them, and the rights do not create any additional obligations for you.
Q. Does Tetrox Limited store any personal data about me?
Tetrox Limited stores about users of its products certain data that is considered to be “personal” under the GDPR. It doesn’t mean the same data will fall under “personal data” or similar definition under other countries’ laws. Still, even if you are from outside of the EU we use the data in accordance with the GDPR and provide you with such rights with regard to your data, as the GDPR may require.
Q. How can I see what personal data Tetrox Limited stores about me?
Q. What information will I receive if I request data export?
If you request data export, you will get a copy of such data as your Account Data (your email, phone number (if we have it), registration date); Content Data (customer support tickets you have created, your comments on our sites (without attachments), information you provided for participation in competitions); Game-Related Information (your game statistics, information about participation in clans, in-game tournaments, etc.); Device Information.
You can express your objections by submitting a ticket and we will pass it to the competent department for proper reaction.
Q. Are you sharing my personal data with third parties?